Crazee nite!!!!OMG!

Yesterday night was either a lousy day or a great day for me. On my way going to work at Starbucks was heavily rained. As usual I have to ride a LRT and Monorail heading to Bukit Bintang area. From Bukit Bintang station, I have to walk a about 5 to 10 minutes distance to my store located in Pavilion. When I was still in the train, the rain actually had stopped. So, while walking, the rain poured heavily in an instance without giving any signal that it wants to continue pouring. I was soaked and wet even though wearing a sweater with a hood on my head. On top of getting wet from the rain, I’m having a pain period. I really don’t feel very productive that night. As I’ve already dried myself up and start my shift with 4 male partners, I was given a till (register cashier). I was feeling that I might be lucky again like the night before, selling 9 mini kl-malaysia mugs in one transaction and have the enthusiasm to do up-sell. Then, every partner was feeling the same thing and most are battling taking order among each other and it makes me feel bored not able to do anything. So, I started doing what I usually do which is rearranging the pastries (because none of them really know how to arrange the food depend on levels, and categories). Then, I took the all-purpose cleaning sanitizer, a blue cloth, and a soapy sponge; cleaned and rearranged the whole entire cabinet inside bar area. After 3 hrs of doing so, I went for my break…

After I finished my break, I continue taking my position as a food partner, helping my R1 partner up-sell food. At last, around 9.30pm, it was my turn to be the cash register partner as 2 other partners had till-out. Sales was low but on going since 5pm. Even for me, I can only manage to take 1 transaction between rm21 to rm30. More than that price was additional for merchandised items.

Around 10.40pm, it was not busy but the queue was ongoing, there is this one male customer wanted to order drinks. He first ordered 1 ice-blended mocha; regular-sized without whipped cream on top. I acknowledge it and marked it. Then, he requested for a 2nd drink. He ordered 1 mocha frappuccino; regular-sized also, with whipped cream on top. I said ok, and repeat, “So, you ordered 2 ice-blend mocha, 1 with whipped cream, and 1 without whipped cream, both regular-sized, right?” He said, “No, I ordered mocha, 1 ice-blended, 1 frappuccino.” Then, I informed him, “But sir, frappuccino is an ice-blended. Unless you wish for 1 ice-blended, and 1 iced-cube mocha,” He said, “ook…” Then I asked, “1 iced-cube mocha, 1 ice-blended mocha?” He said no. He said, “I want 1 ice-blended mocha, 1 mocha frappuccino.” So, I repeat it again, “So, two regular-sized mocha frappuccino ice-blended, 1 with whipped cream, 1 without whipped cream, confirm?” Then, he yelled, “No! I asked for 1 ice-blended mocha without whipped cream and 1 mocha frappuccino with whipped cream,” In my heart, I was yelling what the hell, I have explained to him again and again. So, I took a deep breath and explain in a long term to make him understand. I said, “Sir, a FRAPPUCCINO is a Latin American language. FRAPPUCCINO means ICE-BLENDED. In Starbucks, most of the language such Tall, Grande and Venti is the size of the cups meaning small size, regular size, and large size. This also goes for Ice-blended. We call ice-blended FRAPPUCCINO which means that we ice-blended the drinks (explaining with a big fat fake smile). The others were laughing while making other customers’ beverages and some of them went inside the backroom laughing like hell. I convinced the male customer, let my partner make his drinks, settle the bill and continue with other orders. I know the customer was still blurred and unsure what he really wants and what I really give him.

It was about 15 minutes to closing, a few groups of customer coming in for take-outs. It became pending busy especially at the hot beverage area (because we are using Verismo which only has 1 group). The 3 out of 7 group customer ordered Iced Venti Mocha and 2 Venti Latte. When I repeated the order, the customer corrected me by saying it suppose to have 11 drinks. I was a bit confused. Then, he said 9 iced Venti no iced Mocha and 2 Venti Caffe Latte. I was quite shocked, and said ok while marking. My B1 partner doesn’t know how to do. So I explained to him to pump each 5 pump of mocha syrup, 2 shots of espresso, and pour in milk all the way up, no iced at all but add whipped cream. When settling the bill, the customer wanted to settle it by using credit card. So, the pending began there. I took other customers orders so they don’t have to wait so long. It’s a good thing others ordered frappuccinos since they know there’s 11 pending drinks (Verismo; you have to wait for the shot, unlike Lamarzocco, straightaway tamp and pull one shot after another). Then, after taking about 6 transaction, the customer came back in while waiting for 7 more iced mocha, he ordered another 23 Iced Venti no iced Mocha, this time he paid cash. I was smiling widely while marking the 23 drinks and settled the bill. Seriously, because of the Verismo (which everything is auto, it took them 15 minutes to finished 23+7=30 drinks. It’s a good thing that they don’t need to steam up the milk. All of them yelled closed the till!...

So, I till-out at 12.10am, counted my sales money with cash sales rm1300++ (most of my transaction used credit card), and I have the highest AT again which is 23.97 from 11.32 between 11.20pm to 11.45pm. We closed very late. Suppose we usually finished everything latest 12.20am, but last night we finished about 1.30+ am.

I waited for my sis to come and pick me up in front of pavilion at the main road because my usual waiting place got lots of emo guys lurking there smoking weeds. With no shades at all, it rained again. Thus, I got soaking wet and having a very annoying flu until now. My night was balanced with good and bad, happy and sad experienced in one night.. huhu… haha…boleh sik?