Blablabla...LOL

My new Starbucks family.

Everything had changed a lot since I left and came back after 3 years from Kuching. Even from what I’ve learned in previous Starbucks, I carried the culture, the excitement and the true meaning and feeling of working in Starbucks to my partners in Starbucks Spring, Kuching.Starbucks was brought in Malaysia for the main reason is to create the third place; the fun, happening, enthusiastic attitude along with our finest coffees and uplifting extraordinary services that makes us famous for being the warmest welcoming coffee company in the world. That’s what makes me rejoined Starbucks because I do love the environment; not just as a customer, but also as a partner working there. Being able to work multitasking helps create efficiency, save time, plan easily and quickly, and able to deliver excellent services every time because in Starbucks, there’s never a dull moment, never stated in its dictionary saying out of mugs, forks, supplies, etc. This kind of things only happens when partners didn’t apply of what they learned during training and didn’t note down 100% when their seniors taught them. Thus, this creates unsatisfied customers due to waiting so long for the things they want.

When I start to work back in Starbucks, KL which is Starbucks Pavilion; what I taught my new ex partners in Kuching is still imply in any Starbucks in Malaysia. This includes my new Starbucks also. Most of the partners here are also new, but they really doing great jobs, take care of their stores and follow what they learned from their training. Even though this store is nearly as busy as my previous store, but I really work in efficiency. Partners were delegate to do their position and were switch position hrs to hrs so that they don’t feel bored, and everything is always complete and there for us to use. Even going for breaks is easy and quick. You don’t need to slide the whole café. Every 10 or 15 minutes or when there is one table of customer was about to leave, either one partners will gladly slide, clear one or two tables, quick stocking up the condiment bars, rearrange the bookshelf and straight-away wash the dishes and put in on the tray, when its full they just press the dishwasher button. Even spot-sweeps doesn’t take a long-time (fyi, Starbucks Pavilion only have outdoor cafe).

I’m not saying that partners over here are flawless. There are cons also but it’s been polishing quite well since I stepped in to this store’s family. Their impression towards me changes every time but most of all, I’m known as the rebel one, very baby-like manja, and clean-freak. Now, the store’s becoming more complete to its old self.After few times I’ve work here, I really forgot the terms that I always use “Don’t judge a book by its cover”. Before I start working, I observed these partners, and tries to initiate conversation with them, wanting to know them but they responded negatively toward me, even their appearance was 3 out of 10. Seldom smile to customers, doing their own work, there’s no family environment among partners. Once I came in, everything turns 360 degree from what I had expected. They are nice, fun and silly sometimes, but they are too secretive of showing it. Scared that the management might scold them or something, even the senior baristas or managers aren’t like before, until I came in and brings out the craziness in them, let it glow especially in front of customers because customers will feel lively when we greet them by being lively.So, here are my new work friends and starbucks family(only a quarter, havent reall y met the rest of the crew yet)